Shipping & Returns
Shipping policy
Order Confirmation:
"The 2212" maintains a standard price list in EUR (€). These prices do not include transport charges, nor any VAT or import duties. Any VAT and duties are calculated by the competent authority, based on the invoice enclosed. These charges may vary by region and will be due by the final customer to the import broker or freight carrier that has dealt with the handling of customs practices.
Please inform yourself about the import and customs regulations of your destination country before ordering online.
As soon as you place your order, you will receive an order confirmation e-mail, which means that we have received your order in our system and pre-authorized your credit card for the purchase. We will immediately reach out to our artists to confirm the delivery time and notify you by email.
Our artwork is made to order, therefore please allow 4-12 weeks production time on the item of your choice. Please contact us at info@The2212Venezia.com if you have a time sensitive request, we will try our best to work with your needs.
Order Shipment:
We will send you tracking information within 24 hours of your order to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@The2212Venezia.com
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@The2212Venezia.com. Please note that the artwork will need to be returned to the following address: "The 2212", Calle della Regina 2212, 30125 Santa Croce, Venezia. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@The2212Venezia.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@The2212Venezia.com.